Last Updated: 10th March 2026
Joinery Club is committed to protecting the privacy and security of personal information collected from visitors to our website, customers, and individuals who interact with our advertising.
This Privacy Policy explains how we collect, store, use, and disclose personal information when you visit our website, contact us, request a quote, or interact with our advertising.
We are committed to complying with the ‘Privacy Act 1988 (Australia)’, including the Australian Privacy Principles (APPs), and with applicable advertising and data transparency requirements of platforms such as Google Ads.
By using our website, contacting us, or interacting with our online advertisements, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information we may collect
We may collect several different types of information depending on how you interact with our website or business.
We collect personal information that you voluntarily provide when you:
- Fill out a contact form
- Request a quote
- Call our business
- Send us an email
- Subscribe to updates or marketing
- Interact with our website chat features (if applicable)
This information may include:
- Full name
- Email address
- Phone number
- Project address or location
- Property details
- Information about your joinery project
- Photos or documents related to your project
- Any other information you provide in your enquiry
When you visit our website, we may automatically collect certain information about your device and browsing activity.
This may include:
- IP address
- Device type
- Operating system
- Browser type
- Pages visited
- Time spent on pages
- Click behaviour
- Referring website
- Geographic location (approximate)
- Advertising interactions
This information helps us understand how visitors use our website and how effective our advertising campaigns are.
Our website uses advertising and analytics technologies including:
- Google Ads
- Google Analytics
- Google Tag Manager
These tools may collect information about:
- Website visits
- Ad clicks
- User behaviour on our website
- Conversion tracking (such as form submissions or phone calls)
This information may be used to measure the effectiveness of our advertising and improve our marketing strategies.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience and collect information about how the site is used.
Cookies are small files stored on your device that allow websites to recognise your browser and remember certain information.
We use cookies to:
- Improve website functionality
- Analyse website traffic
- Understand user behaviour
- Measure advertising effectiveness
- Deliver relevant advertisements
Some cookies may be placed by third-party services such as Google.
You can control or disable cookies through your browser settings. However, disabling cookies may affect the functionality of certain parts of the website.
More information about how Google uses cookies can be found here:
https://policies.google.com/technologies/cookies
How We Use Your Information
We use the information we collect for various business purposes including:
Providing Services
- Responding to enquiries
- Preparing quotes and project proposals
- Communicating with customers
- Managing joinery projects
Website Improvement
- Monitoring website performance
- Analysing visitor behaviour
- Improving user experience
Marketing and Advertising
- Measuring the effectiveness of advertising campaigns
- Improving targeting of advertisements
- Delivering relevant advertisements
Business Operations
- Maintaining internal records
- Customer service
- Business administration
Google Advertising and Remarketing
Our website uses services provided by Google, including Google Ads, which may use cookies and tracking technologies to display advertisements to users based on their previous visits to our website.
This means:
- Third-party vendors, including Google, may show our advertisements on websites across the internet.
- These vendors use cookies to serve ads based on past visits to our website.
Users can manage their ad preferences or opt out of personalised advertising by visiting: https://adssettings.google.com
More information about how Google collects and processes data can be found here:
https://policies.google.com/technologies/partner-sites
Disclosure of Personal Information
We do not sell, rent, or trade your personal information to third parties.
However, we may disclose information in the following circumstances:
Service Providers
We may share information with trusted third-party service providers who assist with:
- Website hosting
- IT support
- Advertising services
- Analytics services
- Customer relationship management tools
These providers are only permitted to use information to perform services on our behalf.
Legal Requirements
We may disclose information if required to do so by law or if we believe such action is necessary to:
- Comply with legal obligations
- Protect the rights and safety of our business
- Prevent fraud or illegal activity
Data Security
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
Security measures may include:
- Secure hosting environments
- Website encryption (SSL)
- Access controls
- Internal data protection procedures
While we take reasonable steps to protect information, no internet transmission or electronic storage method can be guaranteed to be completely secure.
Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Respond to enquiries
- Meet legal obligations
- Improve our business operations
When personal information is no longer required, we take reasonable steps to securely delete or de-identify it.
Access and Correction of Personal Information
You have the right to request access to the personal information we hold about you.
You may also request that we correct any inaccurate or incomplete information.
Requests can be made by contacting us using the details provided below.
We may require verification of identity before providing access to personal information.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites.
We encourage users to review the privacy policies of any websites they visit.
Children’s Privacy
Our website and services are not directed toward individuals under the age of 18.
We do not knowingly collect personal information from children.
If we become aware that we have collected personal information from a child without parental consent, we will take reasonable steps to remove that information.